Delivery and returns

REFUND POLICY AT MEDIZONE.AE

The following Refund Policy applies only to medizon.ae (the “Website”) and information provided by you or otherwise collected online through this website or mobile apps.

The Website MEDIZONE.AE is holded and operated by THEA MEDICAL STORE LLC, a legal entity under the law of the UAE, the license number 1239741.

To claim for a Refund, please check if the purchased Product(s) fall under the warranty as per the Warranty Policy. If the Product(s) fall under warranty, then you can claim for refund based on the following conditions:

• A Customer can claim for Refund for the purchased Product(s) within 3 days from the date of receiving the Product(s).
• Physically damaged and/or missing Product(s) cases will only be considered if reported at the time of delivery.
• Amount of the Refund only covers the amount of Product(s) purchased.
• Shipping and payment processing charges are non-refundable
• If a coupon, discount, Voucher or special offer was part of the original order, the amount will be deducted as well.
• If the mode of payment is online, then the amount will be refunded in the form of Store Credit or to the respective account/card through which payment was made at the time of order generation and the action is irreversible once done.
• If the mode of payment is cash on delivery, then the amount will be refunded in the form of Store Credit only and the action is irreversible once done.
• MEDIZON.AE  reserves the right to compensate the claim in terms of Coupon/Vouchers as and when it deems fit.

*Promotional items are strictly NOT refundable unless in the rare case of a manufacturing defect subject to the discretion of MEDIZON.AE

If the Product(s) is qualified for the Refund, then please follow the below process to claim for a Refund:

• Raise a Complaint: Use this guide to raise a complaint and save Complaint Number for future reference.
• Review: Our support team will review the case and approve the Refund, if qualified.
• You can file multiple complaints for different products received under one order, however, pickup charge of AED is applicable on all subsequent complaints filed after the first one
• Pickup Process: Once the complaint is approved, the product pickup process will start.
  1. Within UAE: The Product(s) will be picked up by our delivery team for UAE customers
     • There will be AED 10.00 as pickup charges if Return claim has been raised within 3 days from the time of delivery but the order is delivered correctly and properly
     • Pickup request if canceled for any reason can be rescheduled on request without any additional charges, however, if 2nd pick up request is canceled, claim ticket will be auto closed.
• Inspection Process: After receiving the Product(s), it is sent for inspection:
  1. Approved: If the Product(s) is found faulty as per the policy then the Refund process will be initiated.
  2. Not Approved: For products returned in damaged condition or without complete items or box – item(s) to be returned to the customer

Quick and Hassle-free Warranty

Products with no specific warranty period are deemed as non-warranty items and complaint needs to be filed within 72 hours from the time of delivery.

Claims to be accepted based on the following conditions:

•  Product(s) should not be in used condition and should not show that it was previously used
•  Save the original seal.
• Product(s) has the complete original packaging (if product was sold in original packaging).
•  Saved accessories, consumables included with the Product(s), components, labels, accompanying documentation etc. and their packaging is not damaged.
• Physically damaged and/or missing Product(s) cases will only be considered if reported at the time of delivery.
• For items not damaged and claimed due to the item not being as per expectations, pickup charges of (AED 20.00) and re-stocking fees (15% of product value) are applicable.
• Free-size or Multicolor Product(s) cannot be claimed for exchange/return. (Product(s) listed on the Site as multi-color, free-size, assorted color, assorted design, etc. are items on which size/color cannot be guaranteed and is subject to availability.)

SHIPPING TERMS

The following Shipping Terms applies only to MEDIZON.AE (the “Website”) and orders provided by you or otherwise collected online through this website or mobile apps.

The Website MEDIZONE.AE is holded and operated by THEA MEDICAL STORE LLC, a legal entity under the law of the UAE, the license number 1239741.

1. Delivery & Shipping

When an order is placed, it will be shipped to the address provided at the time of purchase. All orders within the UAE are delivered between 30 (thirty) minutes to 48 (forty eight)  hours. It also depends on the item availability and the mentioned location for delivery.

Delivery charges (valid for one order delivered to one address only) will be calculated automatically at checkout based on weight and destination.  

We will attempt to deliver your items on the date you specify. Our delivery partner will contact you on the day of delivery to ensure someone is available to receive your package. If our delivery partner is unable to deliver for any reason, our partner will contact you by telephone the following business day to arrange an alternative delivery date. You will be required to sign a delivery receipt at the time of delivery.

Products or services are subject to availability. In the event that a product runs out of stock after we receive your order, we will contact you via the details provided at the time of placing an order to advise you.

In case that incorrect contact details have been provided, redelivery will be charged as per package weight and destination. 

Should an incorrect item be dispatched, please contact our customer service team for a pickup and/or replacement as needed. No delivery fee will be charged for this service.

2. Disclaimers

Your use of this site is at your risk. 

The information, materials and services provided on or through this web site are provided “as is” without any warranties of any kind including warranties of merchantability, fitness for a particular purpose, or non-infringement of intellectual property. 

Neither MEDIZON.AE, or its legal holder, or Beneficiary, nor any of its respective affiliates warrant the accuracy or completeness of the information, materials or services provided on or through this web site. 

The information, materials and services provided on or through this web site may be out of date, and neither MEDIZON.AE or its legal holder, or Beneficiary, makes any commitment or assumes any duty to update such information, materials or services. The foregoing exclusions of implied warranties do not apply to the extent prohibited by law. Please refer to the UAE laws for any such prohibitions.

All products and services purchased on or through this web site are subject only to any applicable warranties of their respective manufacturers, distributors and suppliers if any. To the fullest extent permissible by applicable law, we hereby disclaim all warranties of any kind, either express or implied, including, any implied warranties with respect to the products and services listed or purchased on or through this web site. Without limiting the generality of the foregoing, we hereby expressly disclaim all liability for product defect or failure, claims that are due to normal wear, product misuse, abuse, product modification, improper product selection, non-compliance with any codes, or misappropriation.

3.Revisions and Updates

MEDIZON.AE reserves the right to alter this information from time to time by posting new revisions or updates on this web site. Please check the shipping info page regularly.

4.Terms & conditions

Please see our Terms of Sale page prior to placing an order.